security issues

Question

Dear Sir I cannot access my own email account because of the security questions. I therefore opened a new email account but I would still like to salvage the old one. This was back in March. Thank you Greg Chandler.

Answer 1

Hey there! Nice to meet you!

Just to confirm, did you have two-factor authentication (2FA) active on the account?

If yes, are you able to access the second factor of authentication?

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

To clarify, may I know when was the last time you successfully signed in to your account?

Best regards,

Darhyl

Answer 2

Thank you for your answer. I would request that the verification methods be replaced. I understand this means a 30 day 'pending request' state. Essentially, I would request that you lift the security wall around my old account so that I can access it. I can assure you that I am the true holder of this account. Thank you very much for your time. Greg Chandler.

Answer 3

@gregory chandler said

The security questions are endless

Does this other thread describe what you are seeing? That the response is always “The wrong information was entered too many times. Try another option, or try again later.”
https://learn.microsoft.com/en-us/answers/questions/5826545/does-security-question-account-recovery-still-work

If not, please provide some more details on what you are seeing and what response you get to your answers.

As advised in the other thread, if you have any other form of verification for the account (e.g. alternate email) that would be a better choice to try that answering the questions.

You can try the Account Recovery Process
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If you can complete one verification step for your account (e.g. password), but can't access any of the other verification methods, and have repeatedly failed the Account Recovery process, or can't use Account Recovery because your account has Two-step Verification (2FA, MFA), then you can try to request that all the verification methods be replaced.

This will put your account in a 30 day "Pending Request" state. You will have limited access to the account during this period or no access at all if the account has Two-step Verification enabled.

See the Answer by "Hornblower409 Jun 25 2026" in
https://learn.microsoft.com/en-us/answers/questions/5920985/how-to-fix-we-will-send-a-verification-code-to-(mo

Answer 4

Dear Darhyl You did not answer my last answer, does this mean that you cannot help me? Thanks Greg.