Dupplication Charges

Question

Sir/Madam

Feb been charged to my Visa 132.22 and I still have the message " payment failed due to billing issue (365 Family subscription)

I am 73 yrs old do I still have to pay you yearly ?

Kindly reply

Answer 1

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.