Case # 7106698803 - Microsoft 365 NOT WORKING

degIA 40 Reputation points
2026-08-03T15:53:06.17+00:00

I need to speak with an agent regarding case # 7106698803. My Microsoft 365 went from bad to horrible in the past 48 hours. First on Saturday, it reverted to read-only status but refused to accept the updates, constantly erroring out and saying "try again later". It also sometimes told me I didn't even have a Microsft 365 account. Sunday, I spent more than an hour with your rep who had me delete all MS products and reinstall a "compatable" version for my Macbook. Then the software refused to even load. So I cannot access ANY OF MY FILES. Your rep told me it was an Apple problem. I reached them and, even though MS said my operating software was fine, Apple insisted I update to Tahoe 26.6. I did, and the MS software STILL WON'T load. Apple says they can't help further. I tried to speak to another agent late Sunday, was put on hold and after 2 1/2 hours, I hung up for the night.

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Answer accepted by question author
Duggin Tackett 80 Reputation points
2026-08-03T21:22:40.33+00:00

Sometimes if you log out long back and it helps

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.