change payment method

Question

how do i change my credit card payment information

Answer 1

Hi @Palma DiCaprio

If you haven't tried anything yet. You can follow the steps in this Microsoft support article:

"Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

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If issue still persists, to help narrow down the issue:

1. Do you currently have an active Microsoft 365 subscription linked to this account?
2. Are you getting any specific error messages when trying to change the payment method?
3. Was your Microsoft 365 subscription originally purchased in a different country or region?

Any additional info about the issue you can provide will be helpful in diagnosing and resolving the issue.

Thanks!