refund subscription

Question

This basic 365 subscription was canceled in Jan 2026 and I still receive a monthly change. Please advise

Answer 1

If the Microsoft 365 subscription was canceled in January but you are still being charged, please first check your Microsoft account to see whether there is another active subscription:
https://account.microsoft.com/services

Since this is a community forum, we don't have access to account data or information. You can contact Microsoft support so they can help you with this charge.

On your computer, click the Start menu and type Get Help or go to https://support.microsoft.com/contactus

Type "Billing" as the keyword > Click the "Contact Support" button.

Choose "Microsoft 365" > "Manage my subscription".
You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.