computer crashed

Question

My computer crashed and could not be recovered. I have a new computer but don't remember my old MSN login info so have a "new" account? I'm trying to download my MSOffice software previously downloaded on the computer that crashed. It won't let me.

Answer 1

To reinstall Office, you need access to the associated account. See https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper .