I cannot receive emails from a specific person that I was previously getting emails from?

Question

I cannot receive emails from a specific email address.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Check your Junk or Spam folder to see whether the email from the specific sender ended up there.

If the email is not in any of your Outlook folders, go to Outlook Settings > Mail > Junk Email > Blocked senders and domains.

https://outlook.live.com/mail/0/options/mail/junkEmail

If the sender’s email address appears in the blocked senders list, remove it. Then add the sender’s address to the safe senders list so future emails are delivered directly to your inbox.

Also, check your email rules to see whether you’ve set up one that automatically moves emails from that sender to another folder.

Let me know if you still need more help.

---

Answer 2

Hi Eddie, It could be because the email you are supposed to receive contains an attachment or some kind of words which might have been picked as spam.

So, can you please double-check your mailbox under the "Promotions" or "Others" folder tab? And it might be landed in the Junk folder or maybe land in the "deleted items" folder too, based on the mail policy setup.