Im having problem subscribing

LA Dolores 40 Reputation points
2026-08-04T01:50:36.9333333+00:00

I accidentally purchased personal instead of family plan. So i cancelled it. Now I cannot buy the Family plan. Help me please.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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Answer accepted by question author
Christine Luna 26,715 Reputation points Independent Advisor
2026-08-04T02:27:52.24+00:00

Greetings!

This is Tin, sorry to hear that you cannot buy MS Office 365. Have you tried to use other browser and check if the issue persists? Or how about clearing cache and cookies? To do that, please press CTRL +SHIFT +DEL then choose the Cache also Cookies, then hit Clear Now. If the issue persists, please try to use other device. Please let me know how it goes.

Thanks,

Tin

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