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Cancel Microsoft subscription I have been advised you will take a subscription on September 1st please cancel
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello
If you go to https://account.live.com > subscriptions, do you see a subscription that will renew on Sept 1st? If so, click on managem and turn the auto renewal off,
If you signed up via Apple or Android/Google, you will need to do this on their platform using their accounts.
Did you run into any trouble canceling the renewal?
You mean your Microsoft 365 subscription is not listed?
Could it be under a different account, or did you purchase from third party?
Or is it a Microsoft 365 business subscription?
It's not a business subscription I'm not a gamer so don't use anything other than email and cloud if I have aquired this subscription on another platform I have done it inadvertently so I don't know where it's coming from
So, if I understand correctly, you've never subscribed to Microsoft 365 but you got an email telling you it would be renewed? Do you have anything coming through your credit card too?
I have found historic payments on PayPal and have cancelled the authorisation on there will this automatically cancel any subscription. I still can't find any details of a paid subscription
If you absolutely cannot find the subscription in your account and you are sure you don't have any other account, it's possible that your credit card/PayPalaccount has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your payment method. In such a scenario, you should contact PayPal to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by PayPal Microsoft can then respond specifically to those claims through the dispute process with thePayPal. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.