No camera when using Poshmark

Question

Black screen...I cannot see or hear the person presenting the live show on Poshmark Live

Answer 1

Hi,

To check whether the issue is app-specific, website-specific, or affects the camera in general, please test your camera in Windows.

In the search bar, type Camera and press Enter. Does the same issue occur there?

Answer 2

For a black screen in Poshmark Live on Windows 10, use these checks in order:

1. Check whether the issue is only in Poshmark.
   • Open Start > Camera.
   • If the camera preview works there, the problem is likely specific to the app or browser settings.
2. Make sure camera access is allowed in Windows 10.
   • Go to Start > Settings > Privacy > Camera.
   • Turn on Camera access for this device.
   • Turn on Allow apps to access your camera.
   • Turn on Allow desktop apps to access your camera. This is important for browsers such as Microsoft Edge.
3. Check for a physical camera block.
   • Some laptops have a camera shutter, privacy switch, or a keyboard key with a camera icon.
   • Make sure the shutter is open or the switch/key is turned on.
4. Test whether another app is using the camera.
   • Close other apps that may be using the webcam, including browsers, messengers, video apps, or virtual camera software.
   • If another app is holding the camera, Poshmark may show a black screen.
5. Update the camera driver.
   • Select Start > Device Manager.
   • Expand Cameras.
   • Right-click the camera and select Update driver.
   • Select Search automatically for drivers.
   • Restart the PC after the update.
6. Check for Windows updates.
   • Go to Start > Settings > Update & Security > Windows Update > Check for updates.
   • Install available updates, including optional camera updates, then restart.
7. If the camera is still black in all apps:
   • Ensure the lens is clean and not blocked.
   • If Device Manager does not list the camera correctly, or shows a warning icon, the camera driver may need reinstalling.

The audio problem for hearing the presenter is not covered by the available context.

---

• Camera doesn't work in Windows
• Camera doesn't work in Windows
• Camera doesn't work in Windows
• Troubleshoot audio and video in Skype for Business