Lost Onedrive folder

Question

My entire Course measurement folder disappeared from a shared OneDrive location on 4 August 2026. OneDrive activity showed numerous files “Deleted by Dene Townend” at 20:31:37, but the files are not in either user’s OneDrive Recycle Bin, Windows Recycle Bin, or available through OneDrive Restore. We have screenshots of the deletion activity. Please investigate whether the folder can be recovered server-side.

Answer 1

Hello Brian Porter

I’m sorry your entire Course measurement folder has disappeared.

Since the files are not available in the OneDrive or Windows Recycle Bin and cannot be recovered through Restore your OneDrive, this will require further investigation beyond what can be done in the community.

Please contact Microsoft Support for more insight and provide the screenshots showing the deletion activity, including the date, time, affected folder, and account involved:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope the support team can help clarify whether any recovery option remains.Have a nice day.