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Refund needed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Lee Evans
0
Reputation points
I was charged for an account I don't have
Subscription Information
Subscription: Xbox Game Pass Essential
Order Number: ad26df7a-54a8-4be1-9554-f7b6b5946d85
Community Center | Not monitored
1 answer
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Stefan Blom 347.4K Reputation points MVP Volunteer Moderator2026-08-05T17:00:53.1266667+00:00 -
Lee Evans 0 Reputation points
2026-08-06T12:12:01.0033333+00:00 I tried that already. It says I don't have an account.
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Stefan Blom 347.4K Reputation points MVP Volunteer Moderator
2026-08-06T19:12:58.8233333+00:00 I tried that already. It says I don't have an account.
You can try your various Microsoft e-mail addresses, such as @outlook.com, at https://account.microsoft.com/services and see if one of them stores a subscription. A subscription may be associated with a third-party e-mail, for example @gmail.com, which will then be an alias for a Microsoft account.
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