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Question

I purchased a microsoft 365 business premium account and started setting up the BAA. I did not realize that I could not use my personal pc so now I have zero access. I need someone to assist me with this or refund me.

@medauditz.onmicrosoft.com

Answer 1

Please avoid posting tenant account details or other sensitive information publicly on the forum.

Hi @Stacy Knopp,

Based on your description, I understand that you have lost access to the business account that was created during the setup of your Microsoft 365 Business Premium subscription.

If the account you are unable to access is the only Global Administrator account in the tenant, this would be considered a tenant lockout scenario, where no administrator is available to manage or recover access to the tenant. To regain access, Microsoft Support will need to verify ownership of the tenant and assist with the administrator account recovery process.

Please contact Microsoft Data Protection Team and be prepared to provide proof of ownership, such as subscription details, billing information, or domain ownership information associated with the tenant:

1. Find the related hotline number for your country to call the frontline and let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

2. Depending on your country or region:

For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.   

For some countries, it will be an automated conversation like:    

• First, when you call the hotline, it asks what kind of problem you are worried about.   
• Answered: authenticator.   
• A: What kind of product are you using?   
• B: Microsoft 365 for business.   
• A confirmation: education or company account?   
• B: For companies   
• A: Are you an administrator?   
• B: Yes.   
• A: Do you have the other admin in your organization?   
• B: No.   
• A: You need one.... Service request?   
• B: Yes   

Important note:

• You may need to call multiple times before you are connected to a live support representative and can successfully create a support request with a ticket number for tracking.
• If your organization's subscription is from a partner or reseller, contact the reseller's support provider to help open a service request on behalf of you instead.
• If calling the support line in your region is difficult, you may try another regional support number that offers service in your language, or contact the English support line if you’re comfortable speaking English.

If you are unable to regain access and would like to discuss subscription cancellation or a refund, Microsoft Support can also review the available options for your subscription during the support case.

Please let me know if you're able to create a support ticket this way, and I'll be happy to help further if needed.

Kind regards.

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