One Drive Issues

Question

One Drive Issues

Ian Turnbull 0

One Drive keeps deleting files - how do i stop this?

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Answer 1

GsN5034 - IA 75,425 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

OneDrive does not automatically delete your files.

Files are typically only removed if your OneDrive storage has exceeded its limit. To start, please check whether you have enough available storage in your OneDrive account:

https://onedrive.live.com/?v=managestorage

And, to better understand the issue, could you please provide the following information?

Where are the files currently saved? Are they stored on your local drive (such as the Desktop or Documents folder outside OneDrive), or inside your OneDrive folder?
Do you have enough available storage in your OneDrive account?
Have you tried saving the files to a location outside the OneDrive sync folder? If so, do the files remain saved on your device, or are they deleted as well?

Ian Turnbull 0 Reputation points

2026-08-05T16:42:11.8+00:00

I have plenty of storage so that is not the issue. One drive just started deleting and I asked Microsoft who 'fixed' the issue but it happened again! - I have given up with this for now as I have spent two days trying to resolve and I will seek another solution
GsN5034 - IA 75,425 Reputation points Independent Advisor

2026-08-05T16:49:34.6733333+00:00

Hello,

As you confirmed that you have enough storage in OneDrive, this issue is likely caused by something other than available storage.

If you’d like to troubleshoot this further, we can check whether the files were deleted and moved to the Recycle Bin, or whether a sync issue caused the problem.

For now, try saving a file outside the sync folder and see whether it still gets deleted. Also, make sure you don’t receive any error messages in OneDrive when launching it from the taskbar.