Locked out

Question

My account ask me for an auth app code and my auth app ask me for a code help

Answer 1

This is usually a sign-in verification loop. Use another verification method or replace the broken one.

1. Go to your Microsoft account security page and select Update info.
2. Choose a sign-in method that still works. If none work, choose I don't have any of these to replace your security info.
3. If the account is asking for a code sent to another Microsoft email address, open the first account in one private browsing window, then open a second private browsing window and sign in to the alternate email account there to get the code.
4. If Microsoft Authenticator shows Authentication did not complete, check these items on the phone:
   • Unlock the Microsoft Authenticator app.
   • Enable notifications for the app.
   • Update to the latest version of Microsoft Authenticator.
   • Switch between Wi‑Fi and mobile data.
   • Make sure date and time are correct on the device.
5. If the account was blocked because of unusual sign-in activity, follow the sign-in screen prompts to receive a security code and enter it. A trusted device or usual location can also help regain access.
6. If the account is locked, sign in at https://account.microsoft.com to request a security code. Any phone number that can receive text messages can be used; it does not need to be associated with the account.
7. If the account is an Outlook.com account and it still cannot be unblocked, use the Sign-in Helper.

If the sign-in page does not show Next, the account may be locked due to suspicious activity or a Terms of Use issue. In that case, use the aka.ms/ link shown in the sign-in window and submit the reinstatement form. After submission, wait for the Microsoft Online Safety support agent response and do not submit multiple requests.

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