Windows Hardware Developer Program enrollment is deactivated.

Question

Windows Hardware Developer Program enrollment is deactivated.

Correlation ID: f0f6975d-772e-4e35-9f58-1d3502106f6d

Correlation Vector: Slz8XkiVAEKUf6Xw.3

Time: 06 Aug 2026 00:56:22 +00:00

Company: Halos Co., Ltd.

Account UPN: ******@halos.co.kr

Preferred/contact email: ******@halos.co.kr

• EV code signing certificate is uploaded and shows "Active" (Sectigo EV R36, thumbprint 614EEA024A271CF22DFD2203A90251BF45965060)
• Account verification email was confirmed
• The business questionnaire was never received
• Preferred email was set only after registration (may be related)

Hardware dashboard returns "your Partner Center account has been deactivated".

Request: please reactivate the Hardware Program enrollment.

Answer 1

This does not resolve the issue.

The global administrator (******@halos.co.kr) has a working mailbox and

is the same address set under My Preferences — the questionnaire was

never delivered, so this is not an email routing issue.

EV certificate shows Active, account verification completed, but the

Hardware dashboard returns "account has been deactivated".

Correlation ID: f0f6975d-772e-4e35-9f58-1d3502106f6d

Opening a Partner Center support case as the enrollment cannot be

reactivated from the dashboard.

Answer 2

The enrollment cannot be reactivated directly from the dashboard.

Based on the described state:

1. The EV certificate being uploaded and showing Active satisfies the certificate requirement.
2. Registration does not proceed until the business questionnaire is completed.
3. The questionnaire is sent to the global administrator mailbox, unless a preferred email address is provided under My Preferences.
4. If the preferred email was set only after registration, the questionnaire may have gone to the global administrator mailbox instead.

Use this path:

1. Check the Microsoft Entra ID global administrator mailbox for the questionnaire.
2. In Partner Center, verify My Preferences has the correct preferred email address.
3. If the account is already deactivated or enrollment is incomplete and sign-in with an enrolled Hardware Program account is not possible, open a case through Partner Center support.
4. If sign-in with an enrolled Hardware Program account is possible, open a case in Microsoft Engage Center for the fastest routing. When creating the case, select:
   • Product: Windows Developer Center
   • Problem Type: Hardware Device Drivers

This matches the documented support flow for incomplete enrollment, deactivated accounts, or inability to access the enrolled tenant.

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• Register for the Microsoft Windows Hardware Developer Program
• Register for the Microsoft Windows Hardware Developer Program
• Get support for the Hardware Program & Hardware Dev Center
• Get support for the Hardware Program & Hardware Dev Center