Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1
Please provide more information on this problem, is it a Microsoft 365 (Office) product key or the Windows product key you need to retrieve and are you seeing that Office or Windows is not activated, if so, what happened on your PC before the problem occurred.
2
If it is the Office key you need.
Was Office pre-installed on your laptop or did you purchase the Office licence/subscription separately to the laptop and if so, do you find your Office licence/subscription listed on your account on this link.
https://account.microsoft.com/services/
3
If it is the Windows product key you need.
Where did you get your Windows licence was that pre-installed on the laptop or did you purchase a full retail Windows licence from Microsoft or from a 3rd party retailer?
Or is your Windows licence based on a previous Windows 7 or 8 licence?