This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
My sons Microsoft account was recently hacked, we know we cant get that back that's not my issue, my issue now is that his PC is linked to that account, we don't have the option to sign into a local account on there for some reason and we cant log into the Microsoft account as its been permanently suspended due to the hack. How can we change the main user email address without having to create a whole new user as he needs his files and settings ect
Thanks
The notification indicating 'You need to update some info for your Microsoft account' indicates Windows cannot access your son's Microsoft account and that is causing the option to switch to a local account to be missing.
The only option on that PC will be to create a new user account, then copy your son's files into the new account, there is no other method available to resolve this.
Thank you for your answer, If we were to go that route will we be able to have all the settings and apps ect all copied across aswell or would we have to go through it all again starting fresh?
When you create a new user account, installed apps/games from the Microsoft store will not work on the new account because they are owned by the original hacked Microsoft account.
3rd party apps installed on the PC may or may not work in the new account, it depends on whether the software developer allows their apps to be used by all users on a PC or just one user.
Settings will most likely not transfer over to the new user account, because in Windows the users settings are stored on the associated Microsoft account online.
Also, you would need to copy the users files from the old account to the newly created account.
ok thank you not the news i wanted to hear but unfortunately yeah it makes sense, thank you
