Global admin died

Question

Our IT guy died suddenly and we have no global admin access. I cant get beyond AI phone prompts and cant submit a ticket because I am not an admin. Someone please help us recover global admin access.

Answer 1

Hi Book Keeping,

If you cannot reach a live agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription and submit your request from there.     

To set up a new tenant, please follow these steps below:

Visit  Microsoft 365 Business Plans and Pricing | Microsoft 365. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.      

Follow the guided setup process to create a new account for a new tenant.  

Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues

In your description, having your order confirmation, purchase email, and any error messages handy will help them assist you faster. Please be ready to share: 

• The email address used for purchase 
• Any payment confirmation details 
• The user name 
• Transaction information such as the final four digits of the card number, the type of card used, the cardholder’s name, and the card’s expiration date. 

Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket at https://admin.microsoft.com/#/support/requests    

Please remember to cancel the trial subscription after your issue is resolved, as this will help you avoid any accidental billing. You may prefer the following resource for detailed instructions: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

 

I hope this helps you regain access to your account quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance. 

Thank you for your kindness and contributions to the forum.  

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