edge not working correctly

Question

open edge article, article opens in a much smaller window

Answer 1

don't understand the terminology that is being used to correct the problem with a user who is not necessarily a techie

Answer 2

Try these steps in order:

1. Close all other Edge tabs, other apps, and unnecessary extensions.
   • Low memory or an extension issue can affect how pages open and display.
   • In Edge, remove unneeded extensions from edge://extensions/ if applicable.
2. Make sure Edge is updated.
   • Go to Settings and more > Settings > About Microsoft Edge.
   • Install any available update, then test opening the article again.
3. Test with a temporary Edge profile.
   • A corrupted profile can cause Edge display problems.
   • Open Command Prompt and run:

      "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --user-data-dir="%TEMP%\edge-test-profile"
   

   • If the article opens normally in that session, the original profile is likely the cause.
4. Create a new Edge profile if the temporary profile works.
   • Close all Edge windows.
   • Go to %LOCALAPPDATA%\Microsoft\Edge\User Data.
   • Rename Default to Default.old.
   • Start Edge again to create a fresh profile.
   • Risk: this resets the current profile state until data is copied back. Copy only needed data such as Bookmarks from Default.old after confirming Edge is stable.
5. Repair Microsoft Edge.
   • Go to Settings > Apps > Installed apps.
   • Select Microsoft Edge > Modify > Repair.
   • Browser data and settings should not be affected by repair.
6. Restart the computer and test again.
   • A running process can interfere with Edge behavior.

If Edge still behaves incorrectly after these steps, collect:

• Edge version from edge://version
• Recent crash information from edge://crashes
• Application Error events from Event Viewer > Windows Logs > Application

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