Microsoft is not recognizing the additional One Drive storage I have purchased.

Question

Microsoft is not recognizing the additional One Drive storage I have purchased.

Patricia Steed 0

John Jefferson Doyon 82,050 Reputation points Independent Advisor

2026-08-07T20:55:03.26+00:00
Hi, @Patricia Steed

To help narrow down the issue:

Did you purchase the additional storage directly from Microsoft, or through Apple/Google?

How long ago did you purchase it?

When you sign in at https://account.microsoft.com/services, does the additional storage or subscription appear there?

Also check https://onedrive.live.com and make sure you are signed in with the same Microsoft account used for the purchase.

Please let me know what you see under "Services & subscriptions." Thanks!
Patricia Steed 0 Reputation points

2026-08-07T21:00:04.7333333+00:00

John, I recently switched from the paid version of Microsoft 365 that I'd had to the free version. But I've been paying $2.xx per month directly to Microsoft for years for 200 GB of storage. That seems to have disappeared when I switched versions.

1 answer

Your answer

John Jefferson Doyon 82,050 Reputation points Independent Advisor

2026-08-07T20:55:03.26+00:00

Hi, @Patricia Steed

To help narrow down the issue:

Did you purchase the additional storage directly from Microsoft, or through Apple/Google?

How long ago did you purchase it?

When you sign in at https://account.microsoft.com/services, does the additional storage or subscription appear there?

Also check https://onedrive.live.com and make sure you are signed in with the same Microsoft account used for the purchase.

Please let me know what you see under "Services & subscriptions." Thanks!
Patricia Steed 0 Reputation points

2026-08-07T21:00:04.7333333+00:00

John, I recently switched from the paid version of Microsoft 365 that I'd had to the free version. But I've been paying $2.xx per month directly to Microsoft for years for 200 GB of storage. That seems to have disappeared when I switched versions.

Answer 1

If additional OneDrive storage is not showing yet, use this sequence:

Go to Manage storage, refresh the page, and check whether the new quota appears.
Wait up to 24 hours for the storage change to appear.
If the account was locked, the new quota can take up to 2 hours to show after purchase. If it still has not updated after 4 hours, use support.
If the quota still has not updated after 24 hours, unlink and relink the OneDrive account on the PC.
In the OneDrive app, confirm the correct Microsoft account is signed in. If a different account is shown, switch to the personal Microsoft account that was used to buy the storage.
If using Outlook mobile to check storage, fully close and reopen the app, then go to profile avatar > Settings > Account > Storage and tap the subscription type to force a refresh.
If the storage still does not appear after 24 to 48 hours, contact Microsoft Support.

If OneDrive is already over quota, files remain accessible but become read-only until usage is reduced or the new storage is applied. New uploads, edits, and sync will not work while over quota.