exchange email help

Question

several exchange emails came on my inbox and will not delete??

Answer 1

Hi Kay,

You can try the following steps to see if the issue persists:

1. Select the stuck email(s) and press Shift+Delete instead of the regular delete button, this skips the Deleted Items folder and often works when a normal delete doesn't.
2. Try deleting the same emails from Outlook on the Web. If it works there but not in desktop Outlook, the issue is local to your desktop app rather than the server.
3. Right-click Deleted Items > Empty Folder, then restart Outlook and try again.
4. If only some emails won't delete while others are fine, your local Outlook data file may need a repair. For more information, please consult: Repair Outlook Data Files (.pst and .ost) | Microsoft Support

However, if this is a work/business mailbox, it's also possible a retention or compliance hold is silently preserving these emails even though the delete looks like it worked

I hope this provides enough clarity and helps you stay inform with your current situation.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.  

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