Bank payment

Question

Why is a payment of $ 229 taken out of my bank? This has happened for the second time in 2 years.

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Note: If you cannot find the charge under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card in the past, as the charge could be associated with their Microsoft account. You can use the instructions in the article above to help investigate the charge.

Then follow the instructions here to cancel your subscription and request a possible refund:

https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

---

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

Common reasons for a Microsoft charge like this are:

1. Recurring billing is turned on for a Microsoft subscription.
2. A previously declined payment was charged again, so two payments can appear close together.
3. Another Microsoft account may be using the same card, such as a family member’s account.
4. Multiple subscription periods were purchased, which can show as separate transactions.
5. If this was after cancelling, the cancellation may have been too close to the billing date. Cancellations must be more than 2 days before the billing date.

To check what the $229 payment was for:

1. Review Microsoft order history and look for purchases of the same amount close together.
2. If the charge does not appear there, go to Manage your payments in the Microsoft account dashboard and select Investigate to check whether another account is using the same card.
3. If the charge is tied to a subscription, check whether recurring billing is enabled and confirm the subscription end date.

If this has happened more than once over two years, also compare the last few months of bank statements with Microsoft order history. A retried late payment and the next on-time payment can look like a duplicate even when the total number of charges over time is correct.

---

References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription