Hi cattylord,
I'm so sorry to hear that your PC kept crashing, especially after you've already tried the common recommended fixes. I can see you've already gone further than most reports by checking the dump file and correlating the Event Viewer entries. However, since it's not clear yet what have been applied, I apologize in advance if I happen to repeat anything.
Now, looking at the information you've posted, I would be cautious about assuming BitLocker is the problem. The timeout entries may simply be the last storage-related events recorded before the crash, not necessarily the one causing the crash. Rather than focusing on BitLocker, I would investigate the storage stack and low-level system software:
1 - Check SSD firmware and storage drivers
- Update the SSD firmware directly from the SSD manufacturer's utility.
- If you're using Intel RST, AMD RAID, Samsung Magician drivers, WD Dashboard drivers, etc., update them from the manufacturer, not Windows Update.
- If this is a self-encrypting (SED) drive, the BitLocker "hardware encrypting drive" messages make storage firmware an even stronger suspect.
2 - Temporarily disable Hyper-V related features
- The dump shows it's active, so temporarily disable (if possible):
- Hyper-V
- Virtual Machine Platform
- Windows Hypervisor Platform
- Core Isolation / Memory Integrity
- Reboot and test whether the crashes continue.
3 - Run Driver Verifier against non-Microsoft drivers
- Press Win + R > type
verifier> press Enter to open > Create standard settings > Next - Select Automatically select all drivers except Microsoft drivers > click Finish and restart the PC.
- Use the PC normally and try to reproduce the crash, especially the scenarios that commonly trigger it.
- If Verifier detects a driver violation, the next BSOD may name the actual driver instead of only a generic
0x139. - If Windows becomes unstable or enters a boot loop:
- Boot into Safe Mode > open Command Prompt (Admin)
- Run
verifier /reset> restart the computer.
- NOTE: Be sure to create a restore point first, as Driver Verifier can intentionally trigger BSODs.
In addition, since launching Destiny 2 seems to trigger the issue after sufficient uptime, review the products that commonly install kernel-mode filter drivers that interact with file I/O. For example, third-party antivirus, RGB/control software, monitoring tools, overlay software, disk encryption or backup/synchronization tools... You can run a Clean Boot if you haven't:
- Follow this guide on How to perform a clean boot in Windows - Microsoft Support
- Press Windows + R > type
msconfig> press Enter - Go to Services tab > Check Hide all Microsoft services > Disable all
- Go to Startup > it will open Task Manager > Disable all items > restart your PC.
You can then try to use the PC normally and see if the problem is gone: it's likely that one of the disabled was the cause. You may need to manually enable them half-by-half to identify the offender, then consider removing or disabling it.
Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. They might look complicated at first glance but can help you get back on track. To avoid any trouble, please follow them in order and step-by-step.
The main reason I'm not thinking BitLocker itself being the problem right now is that the dump points toward kernel memory corruption rather than an encryption failure. The BitLocker timeout messages may be a clue that the storage subsystem is involved, but they do not by themselves explain a 0x139 CORRUPT_LIST_ENTRY bugcheck.
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