microsoft 365 sync

Question

i bought the family sharing subscription 6 users i have managed to sync all my computers and they are syncing on real time basis except for one so whats the solution as there is a delay and lag multiple people cannot use together on that pc however while using it after sometime it get uploaded and downloaded on the one drive so what the solution to this

Answer 1

For the one PC that is lagging, use this troubleshooting path:

1. Check that OneDrive is fully running and not paused.
   • Select the OneDrive cloud icon in the notification area.
   • If sync is paused, select More > Resume syncing.
   • Expected result: status returns to normal syncing instead of delayed upload/download.
2. Pause and resume sync once.
   • Select the OneDrive cloud icon.
   • Select More > Pause syncing... and choose a time.
   • Then select More > Resume syncing.
   • This can help when sync is stuck or processing slowly.
3. Check whether that PC is syncing too many files.
   • Open File Explorer.
   • Right-click the OneDrive folder and select Properties.
   • If the Contains count is over 300,000 files, sync can take a long time and cause lag.
   • If so, reduce the number of files being synced on that PC.
4. Check for file or folder issues that can keep sync from finishing. Common causes include:
   • file size limits
   • invalid characters in file or folder names
   • broken links inside files
   • not enough local disk space
   • path length limits
   • Expected result: after the problematic file is corrected, sync should complete normally.
5. If the problem is with shared notebooks in OneNote on that PC, force a manual sync.
   • In OneNote, go to File > Info > View Sync Status.
   • Select Sync All or Sync Now for the affected notebook.
6. Make sure Microsoft 365 apps on that PC are up to date.
   • Installing available Office updates is a recommended first step for sync issues.
7. If the issue is only that one family member still shows 5 GB instead of 1 TB OneDrive storage after accepting sharing, verify the invitation was accepted and wait up to 2 hours, then go to Manage storage and Refresh.
8. If that PC still uploads and downloads only after a delay, the practical workaround is to avoid relying on that device for real-time collaboration until sync is stable. Real-time collaboration depends on the file being properly synced through OneDrive.

If the issue continues after these steps, use Contact us at the bottom of the Microsoft support page.

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