Refund Request

Question

On Thursday night, I renewed my ongoing subscription for Microsoft Family for the Amount of $163.85, using my one credit card. But then, about 15 minutes later, I accepted the offer to upgrade to Microsoft Premium for the amount of $189.00.

I clicked the upgrade button, and then I was required to pay the full amount of $189.00 plus tax, using a different credit card.

Now I have been charged for both subscriptions. I thought I would be prorated, and an adjustment would be made. But nothing was done. Am I going to get a refund on the $163.85?

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.