Sent Items not visible in OWA when sent from Outlook 2016(imap Configured)

Shabaz Ahmed 141 Reputation points
2020-08-05T11:10:44.617+00:00

Hi,

When I send mails through Outlook(IMAP configured), those sent mails are missing in OWA.
But when I send mail through OWA , sent mails can be found in both OWA and Outlook.

Kindly suggest.

Thanks,
Shabaz

Exchange Online
Exchange Online
A Microsoft email and calendaring hosted service.
6,178 questions
Outlook | Windows | Classic Outlook for Windows | For business
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Manu Philip 20,206 Reputation points MVP Volunteer Moderator
    2020-08-05T12:07:09.837+00:00

    Hi,
    I suggest the following steps and see if it helps

    1. Log in to your mailbox in Outlook.
    2. Navigate to File > Options > Mail.
    3. Uncheck the Save copies of messages in Sent Items folder box.
    4. Click OK.
    5. Navigate to File > Exit to close Outlook.
    6. Open up Outlook again.
    7. Navigate to File > Options > Mail.
    8. Check the Save copies of messages in Sent Items folder box.
    9. Click OK.

  2. Lydia Zhou - MSFT 2,386 Reputation points Microsoft Employee
    2020-08-06T05:03:21.513+00:00

    Please try to set the “Root folder path” for your IMAP account.
    File > Account Settings > Change Account > More settings > Advanced. Set "Inbox" for Root folder path:
    15994-519.png

    Then restart Outlook and test again. You can check this blog for more details about this issue: Setting the Sent Items folder for IMAP accounts in Outlook 2013 or Outlook 2016.
    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.