Computer accidentally turned off during a system update and now it won't turn on

Question

While I was trying to update my Acer aspire laptop to the newest update because it hasn't updated since July I accidentally closed my laptop and it had shut off now I can't turn it on I need help quickly please

Answer 1

Hi,

If the laptop was accidentally turned off while Windows was installing an update, the update may have been interrupted. This can potentially cause Windows system files to become corrupted or leave the update incomplete, which may prevent the computer from starting normally.

Can you see any power indication, such as a light, when you press the power button?

Please try accessing WinRE and from there, explore all the options such as System Repair, System Restore, etc.

Quick note: Before starting this process, please remove all unnecessary external devices connected to your PC to avoid interference.

1. If your PC is on, turn it off by holding and pressing the power button for 5-10 seconds.
2. Turn on your PC normally. When you see the spinning circle, hold down the power button for about 10 seconds.
3. Repeat this process three times. This will take you to the recovery menu.

• From the 'Choose an option' screen, select "Troubleshoot." > Advanced > Startup Repair: Check if the system can repair itself.
• Click Troubleshoot, then Advanced.

Uninstall Recently Installed Quality Updates.

• Click Troubleshoot, then System Restore.

Select a restore point from before the issue occurred.

Let the process finish and check.

• Click Troubleshoot > Reset This PC (Keep My Files).