Double billing

Question

I am contacting Microsoft regarding billing and subscriptions paid through PayPal. I believe there is double billing and payments as I have been being charged through PayPal $10.50 per month and apparently I have also been charged on more than one occasion $105.99 through PayPal. I had and extensive conversation with PayPal yesterday who state that I needed to contact Microsoft to have this resolved. According to PayPal, both transactions have been paid through transaction 866724551. I am requesting and investigation into this double billing and I would like to be refunded any money that I hav been double charged for.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your PayPal details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option