Unexpected error

Fotios Machairas 20 Reputation points
2026-08-12T04:37:13.1633333+00:00

Hi, I am trying to schedule my exams, but I am receiving unexpected error. How can I resolve that? User's image

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Answer accepted by question author
Julian Sharp 39,586 Reputation points
2026-08-12T08:07:19.31+00:00

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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