microsoft 360

Question

microsoft 360

paul scotney 20

my I Mac as MacOs Ventura 13.78 and it is fully up today and my Microsoft 360 say it needs my iMac needs to be 0n 14.0 or later , I have this problems for a month or so and it is not working , I have deleted everything and reinstalled , I have paid you for software that's is not working ? can you help please

thank you Paul

paul scotney 20 Reputation points

2026-08-12T15:18:35.46+00:00

Big thank you for your help , much appreciated

I have downloaded a earlier version from last year and it’s working again,

was stressful but got there in the end

thank you again Paul

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paul scotney 20 Reputation points

2026-08-12T15:18:35.46+00:00

Big thank you for your help , much appreciated

I have downloaded a earlier version from last year and it’s working again,

was stressful but got there in the end

thank you again Paul

Answer 1

If your version of MacOS is Ventura (13.7.8), then the error you are seeing is caused by an update on the 13th of July, many people are seeing the exact same error, if you are unable to upgrade your MacOS to a newer compatible version, your Office apps will go into Read Only mode, on the link below the full details on that update are provided.

https://support.microsoft.com/office/update-microsoft-365-or-office-on-your-macos-or-ios-device-f418ae5d-bb5f-4078-b3d9-9340f5dd084e

If you are unable to upgrade your Mac OS to a later version, the last version of Office that will work on MacOS Ventura is 16.101, that is available on the long table on this link to all the downloadable versions from the Microsoft servers.

https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

You will first need to completely uninstall the Office apps using the steps they provide on this link.

https://support.microsoft.com/en-us/office/lifecycle/officeinstall/uninstall-office-for-mac