Microsoft Forms as a feedback tool

Question

I am looking at ways to collect feedback from staff and other stakeholders, similar to a paper form we used many years ago for people to feed back their thoughts, suggestions, gripes, etc. Any such 'form' would have to be a continuous rolling capture device, with no stated end date. Is this possible on Forms? Thank you

Answer 1

Yes. Microsoft Forms can be used as an ongoing feedback form.

Microsoft Forms lets users create surveys, polls, and quizzes, invite others to respond in a web browser or on mobile devices, and review results as they come in. That fits a continuous feedback scenario with no fixed closing date.

A practical setup would be:

1. Create a standard form for suggestions, comments, and concerns.
2. Share it with the audience you want:
   • If feedback should be internal only, use an organization-only response setting.
   • If external stakeholders also need access, Forms supports allowing people outside the organization to respond anonymously when that setting is enabled.
3. Keep the form link active and reuse the same link as the ongoing feedback channel.
4. Export responses to Excel when needed for analysis.

A few relevant limits and considerations:

• Microsoft 365 business and education customers can create up to 200 forms.
• Each form can receive up to 50,000 responses.
• If more responses are needed, existing responses can be exported to Excel and then cleared so the same form can continue collecting new responses.
• For forms above 50,000 responses, some features are not supported, including summary charts and viewing individual responses from the Forms site.

So for a rolling staff and stakeholder feedback tool, Microsoft Forms is suitable, as long as the response limits and sharing model match the requirement.

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• Microsoft Forms and user accounts
• Set up Microsoft Forms
• Form, question, response, and character limits in Microsoft Forms
• Microsoft Forms service description

Answer 2

Thank you, that seems to confirm that I can.