Subscription issue.

MARTIN FOURNIER 0 Reputation points
2026-08-13T10:03:09.5466667+00:00

Hi,

I have bough Microsoft 365 upon purchasing my Mac Book Air computer in 2024 and have a key-product number. Yet, I am charge a monthly fee by Microsoft to use Office 365. How can I resolve this issue and avoid "double-invoicing"?

Thank you for you help.

Martin Fournier

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. DaveM121 938.3K Reputation points Independent Advisor
    2026-08-13T10:38:33.33+00:00

    There are a couple of widely reported problems with the Office apps on an Apple Mac at the moment caused by the July 13 update

    1

    Log into your Microsoft account on this link, what Office license/subscription do you find linked to your account there.

    https://account.microsoft.com/services/

    2

    Please provide a screenshot of ay error you are seeing on the Office apps on your new MacBook Air.

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