Planner not fully loading

Question

Planner not fully loading

Colleen 0

I have been having issues with Planner for at least a week now, and none of the troubleshooting tips I have tried have resolved them. It seems like Planner isn't fully loading, so My Plan name in My Tasks and Grid view, and the graphics, appear fuzzy and do not load. I have tried different browsers, including Private mode, made sure everything was up to date, and cleared my cookies and cache. This issue is happening in Teams and the Planner webpage. My colleague does not appear to be having the same issues, but I have not made any changes to my Windows settings at all. Any advice or help is welcome; I am desperate to fix this!!

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Answer 1

Hi @Jayden-P

When the issue occurs, does refreshing the page restore the missing Plan names and graphics, or do they remain missing even after a refresh?
- No, refreshing the page does not help reload the missing information.
I know you ask one colleague and they did not meet this issue, can you please ask any other colleagues experiencing the same behavior?
- No other colleagues I have spoken to at this time have experienced the same issue.
Could you open the browser's Developer Tools (press F12) and check the Console tab for any red error messages when the issue occurs? If you do not know how to perform this, ask your IT admin to do it for you. Additionally, in the Network tab, refresh the page and look for any failed requests (shown in red), particularly those related to Planner or Microsoft Graph.
- Please see the images below of the error messages from the browser's Developer Tools Console tab. There are 15 errors and 14 warnings
Are you connected to a VPN, proxy, or any corporate network security solution when the issue occurs? If possible, could you test from a different network (for example, a mobile hotspot or home network) and let me know whether the behavior changes?
- At work, I am not connected to a VPN. At home, I am connected to one. Being connected in either place causes the same issues.

[Moderator note: personal info removed]

Jayden-P 855 Reputation points Independent Advisor

2026-08-13T15:37:15.07+00:00

Hi @Colleen

Thank you for your patience and for performing all of the troubleshooting steps requested.

I reviewed the console logs you provided and did not identify any obvious Planner or Microsoft Graph errors that would directly explain the missing Plan names. Most of the messages appear to be related to browser security policies, font resources, or telemetry logging rather than Planner data retrieval.

For this issue, please ask your IT administrator to open a support ticket with Microsoft team. I apologize for not being able to resolve this issue directly for you, as I am a forum user and do not have access to the backend diagnostics or engineering tools.

Thanks for your understanding

Answer 2

Please note that this forum is a public platform, and moderators will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi @Colleen

I apologize for the inconvenience this might cause, I know it must be affecting your workflow a lot.

I attempted to reproduce the issue in my environment but was not able to consistently observe the same behavior.

During testing, I did encounter instances where certain UI elements, such as the Plan/Project name, did not display correctly after updates. However, in my testing, the missing information returned immediately after refreshing the page, and Planner displayed normally afterward.

One thing I also noticed from your screenshot is that the tasks with missing Plan names appear to belong to the same plan/project, which may help narrow down whether the issue is related to a specific plan rather than Planner as a whole.

To help narrow down the cause, could you please check the following:

When the issue occurs, does refreshing the page restore the missing Plan names and graphics, or do they remain missing even after a refresh?
I know you ask one colleague and they did not meet this issue, can you please ask any other colleagues experiencing the same behavior?
Could you open the browser's Developer Tools (press F12) and check the Console tab for any red error messages when the issue occurs? If you do not know how to perform this, ask your IT admin to do it for you. Additionally, in the Network tab, refresh the page and look for any failed requests (shown in red), particularly those related to Planner or Microsoft Graph.
Are you connected to a VPN, proxy, or any corporate network security solution when the issue occurs? If possible, could you test from a different network (for example, a mobile hotspot or home network) and let me know whether the behavior changes?

This information will help determine whether the issue is related to Planner rendering, a failed service request, or something specific to your account.