BitLocker key code not working

Question

My laptop is locked because of BitLocker. I logged in and found my key code. I know the key code is correct, because it tells you if you mistype the code. However, after successfully putting in the key code, it reboots, but comes right back to the blue BitLocker screen. I've read that for others, it might take a couple of tries before it works...but I've tried about 20 times and it keeps doing the same thing.

Answer 1

Dear James LaFlame,

Good day! Welcome to the Microsoft Q&A forum!

Based on your description, I understand that the BitLocker recovery key is accepted successfully, but the device reboots and returns to the BitLocker recovery screen. Since System Restore and the other troubleshooting options have already failed, Command Prompt may be worth trying.

From Troubleshoot > Advanced options > Command Prompt, first check the BitLocker status:

manage-bde -status

If your Windows drive is C:, try unlocking it with your recovery key:

manage-bde -unlock C: -RecoveryPassword YOUR-48-DIGIT-KEY

If it unlocks successfully, you can temporarily suspend BitLocker protectors:

manage-bde -protectors -disable C:

Then restart and select Continue to boot Windows.

I would avoid changing TPM, Secure Boot, or other BIOS settings for now, as these changes can trigger BitLocker recovery again.

If the issue persists, please share the output of manage-bde -status and whether the problem started after a BIOS, firmware, Windows, or hardware change. This will help determine the next troubleshooting step.

Thank you, and I look forward to your update.

Answer 2

Thanks for your reply. The troubleshooting and system restore options did not work. I am wondering if there is something I can try either in BIOS or via the Command Prompt.

Answer 3

Are you able to force your PC into the recovery environment using these steps.

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see if Windows will get past the Bitlocker screen after you enter the recovery key.

1

If there is an option to uninstall the latest update, that may be the best option.

2

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

2

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to