Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello @Arvind D,
To request a credit or refund for the tax withheld, the process depends on how the Microsoft invoice was paid.
If the invoice was paid by wire transfer (bank transfer):
- Complete the Withholding Tax Credit Form.
- Attach the applicable Withholding Tax Certificate, Receipt, or tax authority-issued documentation supporting the tax withheld.
- Submit the documents to the appropriate Microsoft collections team for your country or region.
Once approved, the withholding tax amount is typically applied against the outstanding invoice balance or reflected in your account.
If the invoice was paid by credit card:
- Complete the Withholding Tax Credit Form.
- Attach the applicable withholding tax documentation.
- Submit the request through Microsoft Support.
For business support:
- Find your Microsoft 365 admin: If you don't know who the global admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support
- Submit a service request: The Global Administrator should create a support request with Microsoft to receive advanced technical assistance. For detailed instructions, see: Get support - Microsoft 365 admin | Microsoft Learn
- If your subscription is from a partner or reseller, contact the reseller's support provider to help open a service request on behalf of you instead.
After approval, any eligible overpayment is generally refunded back to the original payment method.
Before submitting the request, please ensure that:
- The invoice has already been paid.
- The invoice amount on the claim form matches the amount shown on the supporting tax documentation.
- The supporting documents are submitted in an accepted format.
For your reference: Request a credit for Withholding Tax on your account | Microsoft Learn
If you have already submitted the required documents and the request is still pending, please let me know your current situation, including any relevant details. I'll be happy to provide guidance where possible.
Thank you, and I wish you a great day!
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