Accidently removed

Question

Hello,

I accidentally removed one of the aliases from my Microsoft account today.

The alias I accidentally deleted was:

******@msn.com

The Microsoft account is still under my control, and the other alias currently associated with the account is:

******@outlook.com

I am the original owner of the deleted MSN email address. It was previously associated with my Microsoft account, and I accidentally removed it while managing my aliases.

When I try to add ******@msn.com back to my account, I receive this error:

“This email address is part of a reserved domain. Please enter a different email address.”

I understand that Microsoft normally does not allow deleted Outlook/Hotmail/MSN aliases to be reclaimed. However, this was my own alias and it was accidentally removed from my existing account. I am not trying to claim an address belonging to another user.

Could you please check the backend status of ******@msn.com and determine whether it is still reserved/blocked because it was recently removed from my account?

If possible, I would like the deleted alias to be restored to my existing Microsoft account:

******@outlook.com

I am willing to provide any information necessary to verify that I am the legitimate owner of the Microsoft account and that ******@msn.com was previously associated with it.

If the first-level support team cannot restore it, please escalate this case to the appropriate Microsoft Account/Outlook engineering team for a backend review.

This email address is very important to me, and I would greatly appreciate any possible recovery option.

Thank you.

Answer 1

@GOKHAN OZCAN said

I accidentally removed [msn.com] aliases from my Microsoft account

It is gone and can not be recovered.

This is a huge hole in Microsoft Account Security that many, many, people have fallen into. There is a way to recover an alias that ends with outlook.com, but anything else (hotmail.com, msn.com) is gone. I am sorry.

I am willing to provide any information necessary to verify that I am the legitimate owner of the Microsoft account

Microsoft Account Security is an automated process. Microsoft Support Agents can not unlock an account, reset your password, or change any Security Settings no matter what documentation you can present.

All I can suggest is that you Vote for and Comment on this Feature Request. And hope that someone at Microsoft takes notice of the damage that this is causing.

Lost my hotmail account
https://feedbackportal.microsoft.com/feedback/idea/e6c05e3e-efef-f011-92b8-6045bd813264
(You must "Sign In" at the top right of the Feedback page before you can vote).