Microsoft store is broken

Question

Microsoft store is broken

Alex Diaconu Andrei 20

Microsoft store just instantly crashes when opening, and when i run wsreset i get this error (the photo with the CMD window opened) and i have tried running DISM and SFC, enabling all Windows Store services, clearing cache of store from a folder(it's already empty!), re-registering all apps and MS Store, uninstalling and reinstalling MS Store and nothing has changed!I also tried to run wsreset -i but it still doesnt change anything, and i have tried repairing and resetting it through windows settings and it still didnt work, so please help me! Screenshot 2026-08-15 192021

Screenshot 2026-08-15 190750

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Answer accepted by question author

Ramesh 181.1K Volunteer Moderator

If the in-place repair broke the store then I would roll back the upgrade then try upgrading again perhaps to 24H2 first then to 25H2, otherwise update 23H2 to the most recent build then upgrade to 25H2.

Yes. You may try rolling back to 23H2 and do the in-place upgrade again. Note that the option to go back to the previous version will be available for 10 days from the date of the upgrade.

If nothing works, we can try to fix the Microsoft Store app by installing it using the .msixbundle package.

Alex Diaconu Andrei 20 Reputation points

2026-08-21T12:25:34.5733333+00:00

How to repair it by using the msixbundle?Also all installed apps from the store show up as 0 bytes but they work (except the MS Store itself) but their data are being showed up.
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T12:27:54.9733333+00:00
From PowerShell (admin), run:

get-appxpackage -allusers *windowsstore*

Post the output.
Alex Diaconu Andrei 20 Reputation points

2026-08-21T12:30:16.9166667+00:00
Windows PowerShell

Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> get-appxpackage -allusers windowsstore

Name : Microsoft.WindowsStore

Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

Architecture : X64

ResourceId :

Version : 22606.1401.13.0

PackageFullName : Microsoft.WindowsStore_22606.1401.13.0_x64__8wekyb3d8bbwe

InstallLocation : C:\Program Files\WindowsApps\Microsoft.WindowsStore_22606.1401.13.0_x64__8wekyb3d8bbwe

IsFramework : False

PackageFamilyName : Microsoft.WindowsStore_8wekyb3d8bbwe

PublisherId : 8wekyb3d8bbwe

PackageUserInformation : {S-1-5-21-2431505109-1138918997-3752391362-1004 [Alexandru]: Installed}

IsResourcePackage : False

IsBundle : False

IsDevelopmentMode : False

NonRemovable : False

Dependencies : {Microsoft.UI.Xaml.2.8_8.2511.26001.0_x64__8wekyb3d8bbwe,

Microsoft.VCLibs.140.00_14.0.33519.0_x64__8wekyb3d8bbwe}

IsPartiallyStaged : False

SignatureKind : Store

Status : Ok

Capabilities : internetClientServer,

privateNetworkClientServer, runFullTrust, cellularDeviceIdentity, confirmAppClose, packageQuery, deviceManagementFoundation, networkConnectionManagerProvisioning, storeAppInstallation, storeLicenseManagement, startScreenManagement, hevcPlayback, smbios, enterpriseCloudSSO, activitySystem, extendedBackgroundTaskTime, appLicensing, storeAppInstall, storeConfiguration, packageManagement, shellExperience, cloudStore, packageContents, cellularData, wifiData, internetClient, uniqueAppPackageCapability

PS C:\WINDOWS\system32>
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T15:29:02.25+00:00

I've uploaded Microsoft.WindowsStore_22607.1401.5.0_neutral_~_8wekyb3d8bbwe.Msixbundle here:

https://transfer.pcloud.com/download.html?code=5ZrCX5JZaggmEjM4h58ZpkqR7ZinVCKBx5rA7Lvtfk30uEqHJDGu27

Can you install it?

SHA256 hash: e94eba977591340917e75d5d054a156931180301c86caa67be0898af00fe5d18

https://www.virustotal.com/gui/file/e94eba977591340917e75d5d054a156931180301c86caa67be0898af00fe5d18/detection
Alex Diaconu Andrei 20 Reputation points

2026-08-21T15:55:58.0166667+00:00

Thank you very much, i installed the package, i ran wsreset.exe and the store instantly opened, this is the only solution that has worked!
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T15:57:48.66+00:00

You're very welcome!

1 additional answer

Your answer

Alex Diaconu Andrei 20 Reputation points

2026-08-21T12:25:34.5733333+00:00

How to repair it by using the msixbundle?Also all installed apps from the store show up as 0 bytes but they work (except the MS Store itself) but their data are being showed up.
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T12:27:54.9733333+00:00

From PowerShell (admin), run:

get-appxpackage -allusers *windowsstore*

Post the output.
Alex Diaconu Andrei 20 Reputation points

2026-08-21T12:30:16.9166667+00:00

Windows PowerShell

Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> get-appxpackage -allusers windowsstore

Name : Microsoft.WindowsStore

Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US

Architecture : X64

ResourceId :

Version : 22606.1401.13.0

PackageFullName : Microsoft.WindowsStore_22606.1401.13.0_x64__8wekyb3d8bbwe

InstallLocation : C:\Program Files\WindowsApps\Microsoft.WindowsStore_22606.1401.13.0_x64__8wekyb3d8bbwe

IsFramework : False

PackageFamilyName : Microsoft.WindowsStore_8wekyb3d8bbwe

PublisherId : 8wekyb3d8bbwe

PackageUserInformation : {S-1-5-21-2431505109-1138918997-3752391362-1004 [Alexandru]: Installed}

IsResourcePackage : False

IsBundle : False

IsDevelopmentMode : False

NonRemovable : False

Dependencies : {Microsoft.UI.Xaml.2.8_8.2511.26001.0_x64__8wekyb3d8bbwe,

Microsoft.VCLibs.140.00_14.0.33519.0_x64__8wekyb3d8bbwe}

IsPartiallyStaged : False

SignatureKind : Store

Status : Ok

Capabilities : internetClientServer,

privateNetworkClientServer, runFullTrust, cellularDeviceIdentity, confirmAppClose, packageQuery, deviceManagementFoundation, networkConnectionManagerProvisioning, storeAppInstallation, storeLicenseManagement, startScreenManagement, hevcPlayback, smbios, enterpriseCloudSSO, activitySystem, extendedBackgroundTaskTime, appLicensing, storeAppInstall, storeConfiguration, packageManagement, shellExperience, cloudStore, packageContents, cellularData, wifiData, internetClient, uniqueAppPackageCapability

PS C:\WINDOWS\system32>
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T15:29:02.25+00:00

I've uploaded Microsoft.WindowsStore_22607.1401.5.0_neutral_~_8wekyb3d8bbwe.Msixbundle here:

https://transfer.pcloud.com/download.html?code=5ZrCX5JZaggmEjM4h58ZpkqR7ZinVCKBx5rA7Lvtfk30uEqHJDGu27

Can you install it?

SHA256 hash: e94eba977591340917e75d5d054a156931180301c86caa67be0898af00fe5d18

https://www.virustotal.com/gui/file/e94eba977591340917e75d5d054a156931180301c86caa67be0898af00fe5d18/detection
Alex Diaconu Andrei 20 Reputation points

2026-08-21T15:55:58.0166667+00:00

Thank you very much, i installed the package, i ran wsreset.exe and the store instantly opened, this is the only solution that has worked!
Ramesh 181.1K Reputation points Volunteer Moderator

2026-08-21T15:57:48.66+00:00

You're very welcome!

Answer 1

Virginia M 41,885 Independent Advisor

If those didn’t fix the problem then try an in-place repair:

In a nutshell you just download the Windows 11 .iso, right click & choose Mount, then double click on setup & follow instructions to continue with the install.

Ensure keep apps & files is automatically selected.

Please note a repair install is not a reset, this is a last attempt at repairing a PC without a clean install. If this fails to repair the problem then usually a clean install is required.

Download here:

https://www.microsoft.com/software-download/windows11

Virginia M 41,885 Reputation points Independent Advisor

2026-08-15T17:12:45.8066667+00:00

Also try automating the license manager:

Search for Services, find & double click on Windows license manager services & ensure it is set to automatic.
Alex Diaconu Andrei 20 Reputation points

2026-08-15T17:50:42.11+00:00

So first of all, i were on 23h2 and i didnt have any issue regarding the Microsoft store.And then i upgraded to 25h2 with the exact same steps you told me in the solution.And if a repair install caused the issue, then i have to do another repair install?And when i installed 25h2 i were on a very old version, i just had to update it via Windows update and that's how i got to this build.So is the windows setup still going to allow me to keep all my files & apps?The install version was 26200.8037 and i updated it to 26200.9168 with Windows update.I wonder if i will still be on 26200.9168 while keeping my files if i will do another repair install.And the licensing service was already on automatic and it didnt fix the store.
Alex Diaconu Andrei 20 Reputation points

2026-08-15T17:52:46.95+00:00

Note that i updated before even having this issue and creating this post
Virginia M 41,885 Reputation points Independent Advisor

2026-08-15T17:56:29.58+00:00

If the in-place repair broke the store then I would roll back the upgrade then try upgrading again perhaps to 24H2 first then to 25H2, otherwise update 23H2 to the most recent build then upgrade to 25H2.
Alex Diaconu Andrei 20 Reputation points

2026-08-20T17:41:16.0533333+00:00
I've asked AI and it told me to run in PowerShell as admin Get-Service -Name "WSService" and it resulted in
"Get-Service : Cannot find any service with service name 'WSService'.

At line:1 char:1

Get-Service -Name "WSService"

+ CategoryInfo : ObjectNotFound: (WSService:String) [Get-Service], ServiceCommandException + FullyQualifiedErrorId : NoServiceFoundForGivenName,Microsoft.PowerShell.Commands.GetServiceCommand"

and AI told me that it means that the service is missing, i did not delete any services, i am sure that this is the reason why it doesn't work. i'd like to know how to get it back to fix my MS store, and i remember that i had it in Windows 11 23H2.
Alex Diaconu Andrei 20 Reputation points

2026-08-20T17:45:33.3866667+00:00

and also i forgot to mention that i dont have any wsservice.dll in my system32 directory