Microsoft Help.

Question

My current Microsoft email for this account I recently made back in early July was compromised and hacked due to a download for a script software I was using for a game to spawn in gear, I’ve pretty much since factory reseted, deleted the account and force coded myself admin back to remove the account from the computer, it pretty much made itself the local administrator and revoked all account powers from my computer. Eventually after 2 days I gave in and started from scratch, not much was lost except a lot of photos and game files but I did manage to recover most of it and managed to recover my account in google.

however, I don’t know if they still have access to my Microsoft account since every now and then I get emails about password compromises or unusual spam of threats or blackmail.

When trying to re authenticate and recover the Microsoft account before factory resetting it was sending the confirmation codes to [Moderator's note: PII removed]@blackfirsta.com, upon searching the email up I had my answer that I was infact hacked by a malicious email stealer.

if you could somehow block my old Microsoft account or simply delete it, or the email above that had gotten into it that would be much appreciated.

though since I recovered only the email and Gmail, and not the Microsoft one I instead moved onto an alternate email and somehow fixed it after changing majority of passwords. I don’t know if it will need fixing, but generally just wanted to say what email to avoid or delete from your system.

-thanks E.

[Moved from Microsoft Security | Microsoft Authenticator]

Answer 1

Hello Ethan L

Thank you for reaching out to Microsoft and I'm so sorry to hear about your account situation.

I understand that your account has been compromised and in case you still want to regain access to your account, please follow the steps in this article on How to recover a hacked or compromised Microsoft account and since this is a user-to-user forum and us Moderator do not have any access nor tools to help you regain your account or block/delete it for you, I would advise follow the step from the article first then in case if you can successfully recover your account then you can visit here to close out your account permanently.

Thank you for your understanding.