All browsers keep crashing.

Question

All browsers keep crashing.

dennis white 0

Every browser I try has been randomly crashing since the latest update. I have tried clearing the cache and data, and uninstalling and reinstalling the browser. I have tried Chrome and Firefox. THEY KEEP CRASHING. It has happened since the update earlier in the month, and it is VERY irritating. How can I fix this.

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2 answers

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Answer 1

John DeV 168.2K Independent Advisor

Hi, good day!

Could you please provide the following details?

What Windows version and OS build are you currently running? Press Windows key + R to open Run, type winver, and post a screenshot of the result.
Which Windows update was installed just before the crashes started? You can check Settings > Windows Update > Update history.
Does the browser crash immediately after opening, or only when performing a particular action?
Do other applications crash or become unresponsive as well?

As an initial troubleshooting step, I recommend performing a Clean Boot to determine whether a third-party service or startup application is conflicting with the browsers.

Perform a Clean Boot

Determine whether a background program or a software conflict is causing the issue.

Press Windows key+R to open Run then type: msconfig

Press Enter

Select System Configuration > go to the Services tab.

(Important) Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Please check the support article at the link below for more details.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd#ID0EBBD=Windows_11

I look forward to your update and am willing to collaborate with you until we resolve the issue. Keep me posted by clicking "Add comment" below.

dennis white 0 Reputation points

2026-08-16T14:19:28.96+00:00

I ended up rolling back to this version just this morning to see if it continues to crash. I have been experiencing this problem since August 6th. The crashing doesn't happen when I start up the browser. In fact, it acts normally for a while but randomly crashes. Now, sometimes when reopening it after a crash, it crashes. I am hoping that reloading to the previous version stops this issue. So far, after switching back to the previous version (The one in the screenshot), I have not crashed (Yet).
John DeV 168.2K Reputation points Independent Advisor

2026-08-16T14:32:01.4933333+00:00

Since the issue appears to have started after the recent Windows update, I also recommend reporting it through the Feedback Hub app. Please mention that the crashes began around August 6 and appear to have stopped after rolling back to the previous Windows version. This will help Microsoft investigate and identify whether the update may be related to the problem.
dennis white 0 Reputation points

2026-08-16T14:34:56.2+00:00

How do I go to the feedback hub?
John DeV 168.2K Reputation points Independent Advisor

2026-08-16T14:37:16.1766667+00:00

You can check the support article in the link below.

https://support.microsoft.com/en-us/windows/apps/send-feedback-to-microsoft-with-the-feedback-hub-app

Answer 2

dennis white 0

Yeah, I don't use Edge, so this isn't an answer for me, but I have tried all these steps for Chrome, and when I switched to Firefox to see if it would be fixed, it was not.

Viorel 127.2K Reputation points

2026-08-16T15:52:12.36+00:00

Maybe Edge would have worked.