Refund request

Question

I’m requesting a refund for an incomplete purchase

Answer 1

Hi, I'm Bernard. I'm happy to help!

I understand the issue you’re experiencing, and there’s nothing to worry about. I’m here to assist you. If the item or subscription has not been purchased yet, this means you have not been charged. However, if you see a charge, you may request a cancellation and refund by following the steps below:

Go to: https://account.microsoft.com/services

Look for the subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit Enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

I need a refund for a product which was not completely purchased but was in my cart