not getting mail

Question

• i have not getten any mail in Outlook on my laptop since 8-7-2026. I see lots of mail in Safari on my iPad.

Answer 1

Since mail appears in Safari on the iPad but not in Outlook on the laptop, the mailbox itself is likely fine and the issue is with Outlook on Windows syncing or account sign-in.

Try these steps in order:

1. Check internet access on the laptop
   • Open a browser on the laptop.
   • Try loading http://www.microsoft.com or http://www.bing.com.
   • If those do not load, fix the network connection first.
2. Force Outlook to sync
   • In Outlook, go to the View tab on the ribbon.
   • Select Sync.
   • Watch for the status message at the bottom of the message list while Outlook syncs.
   • This applies to Outlook accounts; third-party accounts such as Gmail, Yahoo, iCloud, or generic POP/IMAP do not have the same manual Sync capability.
3. If the account password was changed recently, sign in again in new Outlook
   • Select the icon next to the email account name.
   • In the pop-up, select Continue.
   • Follow the prompts and enter the current password.
   • If Outlook shows Please create an app password for Outlook on your email provider's site, get the app password from that provider and use it when prompted in Outlook.
4. Check whether messages are being hidden in Outlook.com settings Since mail is visible on the web, check these common causes:
   • Check the Other tab.
   • Check Junk Email settings and the Junk Email folder.
   • Restore sorting to chronological order with Filter > Sort > Date.
   • Check whether email forwarding is enabled.
   • Check whether inbox rules are moving messages.
   • In Outlook.com, select Filter above the message list and choose All.
   • Check the Archive folder.
5. If the account is a third-party mail service connected to Outlook
   • The mail service must support modern authentication and IMAP to work correctly with Outlook Mobile and Desktop.
   • If IMAP or POP are active, disable IMAP and POP and try again.

If the problem continues, confirm whether the missing messages are also absent when signed in through Outlook.com on the laptop browser. If they appear there but not in Outlook, that points to a Windows Outlook sync or sign-in issue rather than missing mail.

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References:

• I can't send or receive messages in Outlook
• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox