Faulting application name: Explorer.EXE, version: 10.0.22621.6199

Question

How can I fix it ?

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Faulting application name: Explorer.EXE, version: 10.0.22621.6199, time stamp: 0x89967d6d

Faulting module name: ntdll.dll, version: 10.0.22621.6060, time stamp: 0xac55daa3

Exception code: 0xc0000005

Fault offset: 0x000000000003d568

Faulting process id: 0x0x16CC

Faulting application start time: 0x0x1DD2E0547B16497

Faulting application path: C:\WINDOWS\Explorer.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: abb916f1-bb0b-492c-839f-66b2916ad8a8

Faulting package full name:

Faulting package-relative application ID:

Answer 1

1

Open Task Manager (Ctrl + Shift + Esc).

Select the Processes tab.

Find Windows Explorer in the list.

Right click that process and select Restart.

Then check if that resolves the problem.

2

If that does not resolve the problem, open the Settings App.

Go to System - Recovery.

Click the Reinstall Now' button in the 'Fix problems with Windows Updates' section and wait for that process to complete, this process does not affect your files, settings or installed apps.

Answer 2

Try these supported troubleshooting steps for Explorer crashes:

1. Run System File Checker.
   • Open Start and type cmd.
   • Right-click cmd.exe and select Run as administrator.
   • At the command prompt, run:

          sfc /scannow
     

   • Wait for the scan to finish. Windows repairs corrupted or missing system files that it finds.
2. Scan for malware.
   • Malware can cause application performance and stability problems, including Explorer crashes.
   • Run a full scan with installed antivirus software.
3. Test in Safe Mode.
   • Start Windows in Safe Mode and try to reproduce the crash.
   • If Explorer is stable in Safe Mode, that points to a startup item or software loaded in normal mode.

The error shows an access violation (0xc0000005) and ntdll.dll is involved, but the supported steps in the available guidance are to check and repair system files, scan for malware, and isolate startup issues with Safe Mode.

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References:

• Error: Windows Explorer has stopped working