Code won’t show up on app when needed

Question

My app hasn’t been working. It won’t show the code I need to log into school websites. I need this fixed asap

Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

Please note that this forum is a community support space, so I don’t have the ability to access tenant data or perform actions such as resetting MFA/security information directly. I can only guide you based on documented processes and experience, but I will do my best to point you in the right direction so this can be resolved properly.

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Dear @Dajana Lucaj and Thomas Scranton,

I hope you’re having a good day. 

Based on your description, this appears to be related to the Microsoft Authenticator app or the multi-factor authentication (MFA) setup for your school account.

Please note that MFA settings are typically managed by your organization's IT administrator. In this case, I recommend contacting your admin to verify your MFA configuration or reset your authentication methods.   

Your administrator can follow the guidance in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication

If you’re unsure who your administrator is, this article may help: How do I find my Microsoft 365 admin?

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.   

Looking forward to hearing back from you with any updates or additional details.  

Warm regards,  

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