Code on my Authenticator app

Question

I am not receiving the code to be able to login to my workday via the Authenticator app. I need help so I can finish my I-9 forms and other tasks.

Answer 1

Please note that this forum is a community support space, so I don’t have the ability to access tenant data or perform actions such as resetting MFA/security information directly. I can only guide you based on documented processes and experience, but I will do my best to point you in the right direction so this can be resolved properly.

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Dear @Elysa Fields,

I hope you’re having a good day. 

I'm sorry you're having trouble accessing Workday.

Based on your description, this appears to be an issue with the authentication method configured for your work account.  

Since this is a work account used to access Workday, the most effective next step is usually to contact your organization's. They can verify which authentication method is assigned to your account and, if necessary, reset your MFA registration so you can set up Microsoft Authenticator again.

Your administrator can follow the guidance in the following article: Manage authentication methods for Microsoft Entra multi-factor authentication

If you’re unsure who your administrator is, this article may help: How do I find my Microsoft 365 admin?

I hope this information helps point you in the right direction. Please feel free to reply below if you have any update or further concern.   

Warm regards,  

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Answer 2

Try these steps in order:

1. Check whether the sign-in request is going to an old phone. If Microsoft Authenticator was last used on a previous device, the push notification can be sent there instead of the current phone. If the old phone is still available, open Authenticator there and approve the sign-in.
2. In the sign-in screen, choose Other ways to sign in or a different verification method if available, such as SMS or phone call.
3. Open Microsoft Authenticator on the current phone and make sure:
   • the app is unlocked
   • notifications are enabled and not silent
   • the account is still listed in the app
   • the app is updated to the latest version
4. Check the phone connection and device settings:
   • switch between Wi-Fi and mobile data
   • make sure date and time are correct
   • restart the phone
5. If text or phone verification is being used instead of app approval, avoid repeated requests. Too many attempts can trigger a temporary block. Microsoft recommends trying up to five times in 5 minutes for phone call or text message authentication.
6. If multiple sign-in attempts were already made, wait and try again later, or use a different MFA method. Repeated attempts can cause Microsoft Entra multifactor authentication to temporarily prevent additional attempts.
7. If the Authenticator account is missing from the app, or the phone was changed and the app is no longer registered, the MFA registration may need to be reset. For a work account, contact the organization's IT admin or Help desk to clear or reset MFA settings so Authenticator can be registered again.
8. If the mobile device was lost or stolen, sign in with a different method if available, and ask the organization's Help desk to clear the old settings.

If the issue continues after these steps, open Authenticator, go to the app's top-level menu, select Send feedback to send logs, then contact the organization's IT admin or Help desk.

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• Microsoft Authenticator FAQs
• Authentication did not complete
• Common problems with two-step verification for a work or school account
• Frequently asked questions about Microsoft Entra multifactor authentication
• Common problems with two-step verification for a work or school account
• Sign in using Microsoft Authenticator