Frequent Access Request

Question

Hi There.

I am based in Ireland and multiple times per day I get a notification on my Authenticator app saying that someone tried to log in from New York. I’ve changed my password and deny access each time but I don’t know how to stop it.

can you assist ?

Answer 1

This usually means either someone is trying to access the account, someone entered the wrong sign-in details by mistake, or a delayed prompt has arrived. For any prompt that was not initiated, select Deny every time.

Recommended actions:

1. Check recent account activity
   Review the Recent activity page to see sign-ins from the last 30 days, including device or app-specific information. If anything looks suspicious, change the password and update security settings.
2. Keep Microsoft Authenticator enabled
   Continue using Authenticator and only approve requests that were initiated. If the sign-in screen does not show Authenticator first, select Other ways to sign in > Approve a request on my Microsoft Authenticator app.
3. If repeated attempts continue, use the sign-in helper
   If the account appears blocked, locked, or continues to have sign-in issues after password changes, use the Microsoft account Sign-in helper.
4. If the account is a work or school account
   After multiple attempts, Microsoft Entra multifactor authentication can temporarily prevent more sign-ins. Wait and try again later, use a different MFA method if available, and ask the IT administrator to review Microsoft Entra sign-in logs. If the phone is lost or stolen, the organization’s Help desk can clear MFA settings.
5. If Outlook mobile sign-in prompts are the source
   In Outlook mobile, sign-in requests can be turned off from Settings > Accounts > account name > Account > Sign-in requests > turn off Allow sign-in requests.

If access to the account is still possible, checking recent activity and updating security settings are the most direct next steps.

---

• Using Outlook mobile to sign in
• Check the recent sign-in activity for your Microsoft account
• Sign in using Microsoft Authenticator
• "You have tried too many times with an incorrect password" error when signing in to your Microsoft account
• Common problems with two-step verification for a work or school account