Duplicate payment for subscription

Question

I was charged the annual fee of $179 for subs renewal today, but I had already paid it, via Apple Pay, on 8 June this year.

Could you please refund me the charge today.

Answer 1

Hi,

Regarding the charge today, was it from the Apple Store or Microsoft?

If the charge is from the Apple Store, according to Microsoft, if it is through a third-party retailer, you will need to contact their support for any cancellation or refund request: https://support.apple.com/en-us/118428

https://support.microsoft.com/en-US/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

---

If the charge was directly from Microsoft, I suggest contacting Microsoft Billing Support:

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.