Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,548 questions
Microsoft Authenticator QR Code Scan Error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 93%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Padraig Foley
1
Reputation point
Hi, I am trying to help a friend who is having an issue using the Authenticator app. When they go to scan the QR code, they receive this error:
"Note
Tap here to see the text in Notes.
Contents: otpauth://totp/" (the institutions name is after the last slash, but removed it)
Not sure how to proceed or what the error could be. Any help would be great.
Thanks!