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PadraigFoley-6648 asked

Microsoft Authenticator QR Code Scan Error

Hi, I am trying to help a friend who is having an issue using the Authenticator app. When they go to scan the QR code, they receive this error:
Tap here to see the text in Notes.
Contents: otpauth://totp/" (the institutions name is after the last slash, but removed it)

Not sure how to proceed or what the error could be. Any help would be great.


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