wrong credentials

anor almosoy 0 Reputation points
2026-08-18T07:38:50.6566667+00:00

wrong email address is entered

******@gmail.co.uk

it should be

******@gmail.com

this problem has been denying us gaining access to the computer , please help

Windows for home | Windows 11 | Accounts, profiles, and login
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 920.5K Reputation points Independent Advisor
    2026-08-18T08:48:01.09+00:00

    Thank you for that information, in this case, if there is no other user account created on the PC, the only option will be to reset Windows and setup the PC again.

    Click the power icon on the Login screen.

    Press the Shift Key and click Restart

    Your PC will boot into the Windows Recovery Environment

    Go to Troubleshoot - Advanced Options - Reset this PC

    Choose to keep nothing

    Then start the Reset

    Was this answer helpful?

    0 comments
  2. anor almosoy 0 Reputation points
    2026-08-18T08:45:34.6366667+00:00

    This is a new PC ,and we entered the incorrect email address , and no ether user account was created.

    Was this answer helpful?

    0 comments
  3. DaveM121 920.5K Reputation points Independent Advisor
    2026-08-18T08:14:59.89+00:00

    Please provide some more information on this problem, is this a new PC and is that the initial Microsoft account used to setup the user profile on the PC, and was the incorrect Email address used when setting up the user account, and also is there no other user account created on the PC that is a full administrator account on the PC.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.