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Sandy Batho 0 Reputation points
2026-08-18T11:50:34.8866667+00:00

An email from Microsoft says my device cannot run MacOS 12 . I am running IoS 12.7.6 (Monterey) but still unable to use any Microsoft apps, in spite of the fact that Microsoft says MacOS12 is required to run 365 apps.

How can I get Microsoft to recognise I have the required operating system?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Gérard Oomens 133.5K Reputation points Volunteer Moderator
    2026-08-18T12:18:50.7+00:00

    MacOS and iOS are different versions; iOS is for iPhone and iPad.

    Have a look at:

    https://support.microsoft.com/en-us/office/lifecycle/officeinstall/update-m365-office-macos-ios

    ...

    Prior to updating your Office apps, you need to ensure that you are running macOS 12 (Monterey) or later on your Mac, or iOS 17 or later on your iPad/iPhone.

    ....

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